FAQ

1. What kind of products do you offer?

Our specialty is fashionable, high quality purses that can be used for special occasions, daily use, and everything in between.

2. How much time do you need to process an order?

Usually, orders are completed in 1-2 business days.

3. Is free shipping available?

No, we ship all orders for a flat rate of $6.

4. Do you offer international shipping?

We don't offer international shipping at this time.

5. What payment methods do you accept?

A variety of payment methods are accepted by us:

American Express
Apple Pay
Diners Club
Discover
Google Pay
Mastercard
Shop Pay
Visa

6. Is my payment information secure?

Certainly Your personal and payment information is completely protected thanks to our use of PCI compliant payment gateways and industry standard SSL security.

7. How can I track my order?

After your order is shipped, you will receive a tracking number via email. Use this number to monitor your delivery status from our Track Your Order Page.

8. What should I do if I receive a damaged or incorrect item?

Within 30 days of receiving your order, please email our support staff at info@allkatla.shop if you receive a damaged or inaccurate item. We'll set up a refund or replacement as soon as we can.

9. Can I modify or cancel my order after it's been placed?

Please get in touch with us within 24 hours of placing your order if you need to change or cancel it. We might not be able to alter an order once it has been processed.

10. How much time does it take to process a refund?

After receiving and approving your return, we process refunds within 10 business days.

11. When can I expect to receive my order?

Your order will arrive within 6-9 business days.

How to Contact Us